The minutes included in the tariff plans of the fixed telephony service are not calculated by days and during each month the Subscriber receives the full volume of the minutes defined by the given tariff plan, 

All the physical or legal entity Subscribers of CJSC "GNC-ALFA", whose services are provided by a post-paid system and GPON technology, can use the "Promised Payment" service. A Subscriber whose services have been suspended due to overdue debts may activate the "Promised Payment" service by himself. When the "Promised Payment" service is activated, all deactivated services provided to the Subscriber, become active within 48 (forty-eight) hours from the moment of the activation of the "Promised Payment" service. If the overdue debts are not fully paid within these 48 (forty-eight) hours, the services are suspended again. The "Promised Payment" service can only be activated 1 (one) time after each suspension of the service due to overdue debt, and if the service suspension period has not exceeded 120 (one hundred and twenty) hours. This means that if the Subscriber activated the "Promised Payment" service, he will be able to use this service again only if the services provided to him/her are again deactivated due to a new overdue debt. The "Promised Payment" service is only available for the Subscribers of the Internet service of CJSC "GNC-ALFA", or for the Subscribers of those package services in which the Internet service is a component service.

All you need to do is make sure our services are available at your address, then call 060 46 46 46, and our employee will approach your preferred place for FREE subscription within the period specified by you.

A one-time fee of 6000 (six thousand) AMD (including VAT) is set for each of the in-house / in-office maintenance services. If it is necessary to provide more than one in-house / in-office maintenance service at the Subscriber Address during the same visit, a one-time fee of AMD 6,000 (six thousand) (including VAT) will be charged for all services provided, regardless of the number of services provided. 

There are no quantitative restrictions on the address change service, the of a non-negative balance is required for its implementation.

Each Subscriber may submit a written request for temporary suspension of the Services to the Operator at least 1 day prior to the date of suspension, indicating the specific period of suspension of the Services.

The subscriber can also apply to activate the Wi-Fi service of the Device provided to him. To replace the device or activate Wi-Fi on the device, the subscriber must not have overdue debts on his account and must make one-time payment of 11,000 AMD including  VAT. The lump sum payment is accrued on the day of service activation and must be paid before the 15th of the month following the month of registration.

The subscriber can get a maximum of 1 static IP address for 1500 AMD (including VAT) for a monthly fee. The monthly fee for the static IP address service is calculated by days. 

The telephone number change service can be used only if the subscriber has no overdue debts.

The subscriber pays a one-time payment of 200 AMD (VAT) for Detailed Bill service, regardless the period of provided information. Every subscriber, regardless of their current account status, can use the Detailed Bill service. The Operator is obliged to provide the subscriber with Detailed Bill for the services provided during the previous 12 months, according to the period chosen by the subscriber.

There is a classification of telephone tariffs depending on the type of telephone number (Silver, Gold, Platinum, Premium). Except for Silver (8000 AMD including VAT), Gold (30 000 AMD including VAT), Platinum (50 000 AMD including VAT) and all Premium (100 000 AMD including VAT) all other numbers are considered Standard. numbers and are provided free of charge.

Set-Top Box WSTA-510, Set-Top Box WSTA-510R, ZTE B760H, ZTE B760E equipment are used to provide TV service.

If the PSG1282 device provided to the Subscriber is damaged (the damage is not due to a factory defect of the PSG1282 model device) or is lost, the Subscriber is obliged to pay a fine of 45,000 (forty five thousand) AMD to the Operator.