Compliance and Business Ethics

 At Ovio, our operations are guided by the principles of responsible business conduct, which form an integral part of our day-to-day activities. The Company’s growth, the trust of our partners and customers, and our long-term success depend not only on the quality of our services and solutions, but also on the values that guide us in everything we do.

Ovio’s corporate governance framework is built on the principles of legality, transparency, accountability, and integrity. These principles underpin our business decision-making, risk management practices, and relationships with partners, customers, and other stakeholders.

The Company’s internal policies and procedures establish consistent approaches that promote responsible governance, risk prevention, the development of a strong corporate culture, and compliance with applicable legal and regulatory requirements. They help foster a working environment in which every employee understands their individual role and responsibility in safeguarding the Company’s reputation and maintaining the trust placed in Ovio.

I am confident that a corporate culture built around shared values, responsible business practices, and continuous development will continue to strengthen Ovio’s position, enhance the trust of our partners and customers, and create a solid foundation for the Company’s further growth and long-term success.

Anti-Corruption Compliance Policy and Conflict of Interest Management Policy

To ensure that OVIO’s activities comply with applicable anti-corruption legislation and the Company’s internal policies, as well as to ensure the timely identification, assessment, analysis, prevention, and mitigation of corruption risks, the Company has implemented and continuously improves its Compliance Management System.

OVIO is committed to the principles of business ethics, integrity, transparency, and zero tolerance for corruption. Every employee of the Company is required, in the course of their professional activities, to comply with applicable anti-corruption legislation, the Company’s Anti-Corruption Policy, and its Business Conduct and Ethics Rules.

Anti-Corruption Compliance

Conflict of Interest Management


Business Conduct and Ethics Code


OVIO’s long-term success and sustainable development are founded on the principles of integrity, transparency, mutual respect, and responsible business conduct. The Company places great importance on the trust of its customers, business partners, employees, shareholders, and society, regarding this trust as one of the core values of its operations.

The preservation and strengthening of this trust are based on OVIO’s commitment to high standards of business ethics, compliance with applicable legislation, international best practices, and the principles of responsible business conduct. Across all areas of its operations, the Company is guided by the principles of legality, integrity, and zero tolerance for corruption.

Supplier Business Conduct Rules

Business Conduct and Ethics Code

Unified Hot Line

Information regarding possible or actual violations of the Business Conduct and Ethics Code, the requirements of the Anti-Corruption Policy, cases of corruption, fraud, conflicts of interest, as well as other violations of applicable legislation and the Company’s internal regulatory documents related to OVIO’s activities may be reported via the OVIO Hot Line at hotline@viva.am.

Possible or actual violations may also be reported through the Company’s official website by completing the relevant electronic reporting form.

OVIO encourages good-faith reporting of potential violations and ensures the confidentiality of such reports within the limits established by applicable legislation and the Company’s internal regulatory documents. The Company does not tolerate any form of pressure, harassment, retaliation, or other adverse action against individuals who report violations in good faith.

Complaints related to OVIO customer service, as well as concerns regarding the quality of OVIO services, are not handled through this Hotline. In such cases, please contact the OVIO Contact Center at 111 or +374 93 29 71 11.

You may also contact the Compliance Team by mail at:

4/1 Argishti Street, Yerevan 0015, Republic of Armenia.