APPENDIX

To the Paid Service Contract

REGULATION ON THE PROVISION OF TECHNOLOGICAL SERVICES

(COLOCATION)

1.   TERMS AND DEFINITIONS

Services, Technological Services – technological services in the field of computer and telecommunication technologies, server placement in a Data Center (colocation), organization and provision of a communication channel, fiber rental, uninterrupted power supply and cooling, provision of ready-made technical infrastructure, professional maintenance of equipment in 24/7/365 mode, Communication Service (connection to the Internet via high-speed channels communications), as well as other additional services (both one-time and consulting services, information security services) provided to the Customer by the Contractor directly or with the involvement of third parties based on Orders agreed upon by the Parties. A description of individual Services may be provided in the relevant Rules for the Provision of Services published on the Contractor's website at https://ovio.am/data-center

Services are divided into One-Time Services and Paid Services. The full list and description of the Services provided shall be indicated in the Orders (the Order form is given in the Appendix to the Contract) signed by both Parties.

Colocation – services for carrying out a set of measures and works to ensure the functioning of the Customer's equipment (placing servers in the Data Center), including the provision and maintenance of a process resource (racks or units) in compliance with the level of service, as well as the provision of a communication channel and fibers for rent, as well as services for SCS Laying.

Communication Service – a telematics communication service provided by the Contractor to the Customer, during which the Customer's equipment is connected to the Contractor's data transmission network in order to ensure that the Customer is provided with Internet access based on the Contractor's data transmission network. The parameters of the Communication Service are specified in the relevant Order.

Organization and Provision of a Communication Channel (Channel Rental) – the organization of a communication channel between two geographical points, with interfaces and speeds specified in the relevant Order, as well as the provision to the Customer of communication facilities or a communication channel mechanism between two geographical points, with interfaces and speeds specified in the relevant Order, for temporary use.

Fiber Rental – the provision of a fiber-optic communication cable/fibers to the Customer for temporary use, which allows combining distributed servers, communication equipment, and other Customer systems. The quantities, endpoints, numbers, and color of the optical cable/fibers provided for use, as well as the length and route of the cable passage, are indicated in the Technical Specifications (hereinafter referred to as the "Technical Specifications"), drawn up according to the model given in the Standard Document Form Log (Appendix to the Regulation on the Provision of Services), signed by both Parties and being an integral part of the Order.

Internet – a worldwide computer network (an information communication system that unites many computers around the world) for storing and transmitting information.

One-Time Services - Services for the installation, configuration, and inclusion in the Contractor's network infrastructure of equipment and/or software necessary to begin providing the Customer with Paid Services, as well as Services that are provided based on a written request from the Customer, issued in accordance with the Rules of Interaction between the Parties in the Course of Providing Services, approved by the Parties in the form of Appendix to this Regulation on the Provision of  Services (hereinafter referred to as the "Rules of Interaction between the Parties in the Course of Providing Services"). The name, parameters, and conditions for the provision of One-Time Services are specified in the relevant Order.

Paid Services – Technological Services specified in the Order, being provided monthly during the entire term of the Contract/Order. For some Paid Services, the number of service facilities, for which during the Reporting Period, the monthly cost of the Service is determined on a non-permanent basis at the end of each Reporting period, in accordance with the price of the Service per service facility specified in the Order.

Technological Site – a land plot, as well as buildings and structures located thereon, designed to support the activities of a Data Center.

Data Center – a building or structures, including utility and technical support networks, designed to ensure the operation of a Data Center in compliance with the parameters of the Services being provided.

Module - a specialized room in a Data Center designed to accommodate technological equipment with an independent power supply and air conditioning system.

SCS Laying – the organization of a versatile cable system connecting the points of information transmission media in a Module, Data Center, and/or Technological Site.

Provision of Jobs – an additional service within the framework of Colocation, which provides for the organization of an employee's location area and means of applying his/her labor, adapted to perform the functions assigned to him/her.

Information System (hereinafter referred to as the "IS") – a set of application software and information content with useful functions required by the Customer. The IS may be the property of the Customer or provided to it for use by the Contractor.

Working Day means a day that is officially considered a working day in the current year on the territory of the Republic of Armenia with a five-day working week.

Service Level – a set of quality parameters of the Services provided, described in the Service Level Agreement (hereinafter referred to as the "Service Level Agreement"), which is an Appendix to the Regulation on the Provision of Services, as well as in Technical Specifications drawn up according to the model given in the Standard Document Forms Log (Appendix to the Regulation on the Provision of Services), signed by both Parties and being an integral part of the Order.

Stage of Service Provision - the next stage of fulfilling obligations under the Order, the Reporting Period, or the period of rendering Services envisaged by the Regulation on the Provision of Services.

Request Registration System (hereinafter referred to as "RRS") – a hardware and software complex (HSC) of the Contractor designed to automate the business processes of the Service Desk and communications between the Contractor and the Customer.

2.   GENERAL PROVISIONS

2.1.      The Contractor shall provide Services to the Customer, and the Customer shall accept and pay for Services in the amount and on time in accordance with the terms and conditions of this Regulation on the Provision of Services and Appendices thereto.

2.2.      The place of Service provision shall be the Data Center located at the address specified in the Order.

2.3.      The period of the provision of Services under this Regulation on the Provision of Services, payable by the Customer, shall start on the date of commencement of the provision of Services agreed upon by the Parties in the Certificate of Commencement of Service Provision or the Order and shall end at the time of expiration, dismissal, or termination of the Contract/Order unless otherwise established by this Regulation on the Provision of Services, or agreed upon in writing by the Parties.

2.4.      The technical requirements for the provision of Services shall be specified in the Service Level Agreement and Technical Specifications signed by both Parties and being an integral part of the Order.

3.   RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1.      Contractor's rights

3.1.1.  Based on the invoice for payment, to demand additional payment for the resources spent if, through the fault or initiative of the Customer, during the execution of the Order, the scope of Services actually rendered exceeded the scope of Services envisaged by the terms and conditions of the Order.

3.1.2.  When providing Services, to interact with the Customer's representatives and access the Customer's equipment located in the Data Center for operational and technical maintenance in accordance with the Rules of Interaction between the Parties in the Course of Providing Services (Appendix to this Regulation on the Provision of Services).

3.1.3.  Simultaneously with the transfer of the equipment, the Contractor shall be entitled to request the following documents from the Customer:

·                a copy of the valid certificate issued by the state body authorized to certify the relevant equipment, certified by an authorized representative of the Customer with the Customer's seal;

·                documents ensuring the conditions for the correct installation, configuration, and operation of the transferred equipment, if these conditions are envisaged by the Contractor; and

·                the layout and connection of the Customer's equipment to the Contractor's network infrastructure.

3.1.4.  In the case of late payment by the Customer or other non-fulfillment or improper fulfillment by the Customer of its obligations under this Regulation on the Provision of Services and/or the Order, to keep the Customer's equipment as security for the fulfillment by the Customer of its obligations until they are fulfilled completely. At the same time, the cost of the equipment left by the Contractor cannot exceed the amount of debt or the value of the Customer's unfulfilled/improperly fulfilled obligation.

3.2.      Customer's rights

3.2.1.  To order other One-Time Services and Paid Services from the Contractor in addition to those envisaged by the Orders.

3.2.2.  To cancel previously ordered Paid Services by notifying the Contractor in writing of its intention no later than 30 (thirty) calendar days before the date of termination of the provision of Services. In this case, the Customer shall pay the Contractor the cost of the Services actually provided.

3.2.3.  To exercise other rights envisaged by this Regulation.

3.3.      Contractor's obligations

3.3.1.  The Contractor, at the request of the Customer, shall:

·                allow the Customer to involve any telecommunication operator to ensure the Customer's activities in the Contractor's Data Center;

·                issue Technical Specifications to such telecommunication operators for the organization of communication services in the interests of the Customer;

·                coordinate the projects of such telecommunication operators for the organization of communication services performed based on the Contractor's technical specifications within the framework of the provision of Services under this Contract; and

·                obtain permission from the owner of the Data Center building to fulfill the obligations envisaged by this clause of the Contract within 5 (five) business days from the date of receipt of the request from the Customer. This Regulation shall apply only to services for the provision of telecommunications services to the Customer provided by the telecommunications operator engaged by the Customer.

3.3.2.  To provide Services to the Customer within the scope and time limits envisaged by this Regulation on the Provision of Services and Appendices thereto.

3.3.3.  To accept the Customer's equipment in order to place it in the Contractor's Data Center according to the Certificate of Delivery and Acceptance of Equipment signed by authorized representatives of the Parties within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services and to ensure the conditions of its placement and safety under the terms and conditions of the Provision of Technological Services and the Service Level Agreement. The form of the Certificate of Delivery and Acceptance of Equipment shall be given in the Standard Document Form Log (Appendix to the Regulation on the Provision of Services).

3.3.4.  To ensure the operability of the equipment and software of the Contractor's HSC and the Customer's equipment in the Contractor's Data Center in accordance with the guarantees and certificates of their manufacturers based on the Service Level Agreement.

3.3.5.  To keep records of the Customer's consumption and payment for Services provided under the Order.

3.3.6.  To consider the Customer's requests for Services not envisaged by the completed Orders and to provide the Customer with a written feasibility study for the provision of the requested Services or a reasonable refusal due to the inability to provide the requested Services.

3.3.7.  If the Customer submits a request for the removal of equipment from the Contractor's Data Center, to transfer the equipment belonging to the Customer according to the Certificate of Delivery and Acceptance of Equipment signed by authorized representatives of the Parties within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services.

3.3.8.  Upon completion of installation of the Customer's equipment in the Data Center, to connect the equipment to the power supply network and to accept the Customer's equipment into operation. Upon the transfer of the Customer's equipment into operation, authorized representatives of the Parties shall sign the Certificate of Commencement of Services. The standard form of the Certificate of Commencement of Services shall be given in the Standard Document Form Log.

3.3.9.  If the Customer provides the Contractor with accounting information to gain access to the HSC, to ensure the confidentiality of this information in accordance with the terms and conditions of the Contract.

3.3.10.             In the case of accidents and their consequences in the Data Center, both Parties shall draw up a Certificate establishing the causes, the culprit of the accidents, the amount, and the procedure for compensation for damage.

3.3.11.             To provide the Customer's representatives with round-the-clock access to the Customer's hosted equipment in accordance with the terms and conditions of this Regulation on the Provision of Services and Appendices thereto.

3.4.      Customer's Obligations

3.4.1.  To provide, within the agreed time frame, to the Contractor, upon its request, all materials, documents, and information of a technical and organizational nature necessary for the provision of Services by it.

3.4.2.  At its own expense, to deliver the Customer's equipment to the Contractor's Data Center within the time limits previously agreed upon by the Parties, to transfer the equipment to the Contractor within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services, according to the Certificate of Delivery and Acceptance of Equipment signed by authorized representatives of the Parties and to provide the required conditions for checking its configuration and operability by the Contractor.

3.4.3.  To inform the Contractor about additions and amendments to the equipment maintenance documentation no later than 1 (one) business day from the date of making such additions and amendments.

3.4.4.  To comply with the access regime, the rules for visiting the Data Center, fire safety, safety regulations, as well as industry rules and regulations in force in the field of the Customer's activities in relation to the Data Center and the equipment provided by the Contractor.

3.4.5.  To notify the Contractor immediately of any damage, accident, threat of damage or accident, or other event that may harm the equipment located in the Data Center and to take promptly all possible measures to prevent further destruction or damage to the equipment located in the Data Center, as well as the Data Center itself.

3.4.6.  To avoid laying hidden and open wiring and communications, alterations, and re-equipment of the Data Center building without the prior written permission of the Contractor and the owner of the Data Center building. If there is a need for the Customer to lay wiring and communications, make alterations and re-equipment of the Data Center building, and with the written permission of the Contractor or the owner of the Data Center building, the relevant work shall be performed at the expense of the Customer. The costs of carrying out the above works shall not be reimbursable by the Contractor or the owner of the Data Center building.

3.4.7.  If the Contractor discovers unauthorized alterations, violations of the integrity of walls, partitions, or ceilings, alterations or network laying, wiring, and other communications in the Data Center, the said shall be eliminated by the Customer and the Data Center shall be restored to its former form at its expense within the time, as determined by the unilateral instruction of the Contractor.

3.4.8.  To install/dismantle and connect to or disconnect from the power supply mains of the Contractor's Data Center any Customer's equipment located in the Contractor's Data Center, strictly in accordance with the Rules of Interaction between the Parties in the Course of Providing Services.

3.4.9.  Do not connect any equipment to the Contractor's equipment, as well as other equipment that does not belong to the Customer without the prior written permission of the Contractor.

3.4.10.             If the Contractor provides equipment, software, and/or technical means belonging to the Contractor for use by the Customer based on an agreement separately concluded by the Parties, to use the said exclusively in accordance with the terms and conditions of such agreement and only for the purpose of receiving the Contractor's Services.

3.4.11.             After the end of the period, for which the equipment and/or technical means were provided, to stop using the said and return to the Contractor the equipment and/or technical means provided thereto in the condition, in which the Customer received the same, taking into account normal wear and tear, as well as perform other actions envisaged by the agreement of the Parties. After the expiration of the period, for which the Contractor's software was provided for use, to perform the actions envisaged by the agreement of the Parties with respect to such software.

3.4.12.             In the case of non-fulfillment or improper fulfillment by the Customer of the obligations envisaged by this Regulation on the Provision of Services and Annexes Thereto, for the removal of the Customer's equipment from the Data Center, to compensate the Contractor's expenses related to the dismantling and storage of equipment.

3.4.13.             To provide the Contractor with the opportunity to access the Customer's hosted equipment in accordance with the Rules of Interaction between the Parties in the Course of Providing Services.

3.4.14.             If the Contractor provides access to the account information, to ensure confidentiality thereof in accordance with the terms and conditions of the Contract.

3.4.15.             In the case of the installation of equipment in the Data Center by the Customer, upon completion of installation work, to deliver the equipment into operation to the Contractor within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services. Upon the transfer of the Customer's equipment into operation, authorized representatives of the Parties shall sign the Certificate of Commencement of Services.

3.4.16.             To carry out the removal (bringing-in) of equipment belonging to the Customer from (to) the Contractor's Data Center within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services, according to the Certificate of Delivery and Acceptance of Equipment signed by authorized representatives of the Parties.

3.4.17.             To assist in the work of the Contractor's representatives, including the participation of specialists and responsible persons of the Customer and/or its representatives in negotiations with representatives of the Contractor, coordination, approval, and acceptance of the results of Services.

3.4.18.             In cases envisaged by law, when ordering Communication Services, within 15 (fifteen) days from the date of signing the Order, to provide the Contractor with reliable information about persons using the subscriber's equipment, containing last names, first names, patronymics (if any), dates of birth, and details of an identity document (name, series, number, date of issue, the name of the authority that issued the document, or the unit code) and in the case of a change of persons using the equipment, to provide relevant reliable information about new users no later than 15 (fifteen) days from the day when it has become aware of such a change. The list shall be certified by an authorized representative of the Customer.

4.   THE COMPOSITION, PROCEDURE, AND TERMS OF SERVICE PROVISION

4.1.      Stages of Service provision:

4.1.1.  The first stage is the provision of One-Time Services necessary to start providing the Customer with Paid Services. The period for the provision of One-Time Services shall be set in the Order.

4.1.2.  The second stage is the provision of Paid Services. The Paid Services shall be provided during the term of the Contract/Order unless otherwise specified in the Order.

4.2.      The date of provision of One-Time Services shall be determined in the Order but not before receiving all the information and documents from the Customer required for the Contractor to begin providing One-Time Services under the Order.

4.3.      The Contractor shall be entitled to change (extend proportionately) the period for the provision of One-Time Services if the Customer has not provided the documents and information specified in this Regulation on the Provision of Services within the agreed time frame. In this case, the Contractor shall send a written notification to the Customer about the change (proportionate extension) of the terms for the provision of One-Time Services.

4.4.      The beginning of the provision of Paid Services shall be executed by a bilateral Certificate of Commencement of Services. The planned start date for the provision of Paid Services shall be indicated in the Order. The actual start date of the provision of Paid Services for the Order shall be determined by the date specified in the Certificate of Commencement of Services. The Certificate of Commencement of Services shall be signed by authorized representatives of both Parties. On the day of completion of One-Time Services, the Customer shall ensure the presence of its authorized representative and sign the Certificate of Commencement of Services upon completion of One-Time Services and demonstration of works (services) performed under the Order and their operability.

4.5.      In the case of a reasoned written refusal by the Customer to sign the Certificate of Commencement of Services, the Parties shall agree upon the time frame for the elimination of comments and determine a new start date for Services.

4.6.      In the case of an unreasoned refusal to sign the Certificate of Commencement of Services and (or) the absence of an authorized representative of the Customer at the time of completion of One-Time Services, One-Time Services shall be considered to be performed properly while the Contractor shall be entitled to suspend the provision of Paid Services until the Customer signs the Certificate of Commencement of Services.

4.7.      The Customer acknowledges and agrees that in the case of late provision by the Contractor of One-Time Services required for the start of the provision of Paid Services, which occurred due to non-fulfillment, improper fulfillment of the Customer's obligations or at the initiative of the Customer, the start date of the Contractor's provision of Paid Services under the Order shall be the planned start date of the provision of the relevant Paid Services specified in the Order. In this case, the Contractor shall issue invoices to the Customer and charge payments for the relevant Paid Services, and the Customer shall pay the cost of Services from the planned start date of the provision of Paid Services. The Contractor acknowledges and agrees that if the Customer is ready to start providing the Paid Services earlier than the planned start date of the Services, as specified in the Order, the Parties shall be entitled to sign a Certificate earlier than the planned date. In this case, the accrual of payments for the Services Charged to the Order shall be made from the date specified in such a Certificate of Commencement of Services.

4.8.      If the Customer plans to bring in the equipment sequentially, the stage of provision of Paid Services under the Order shall begin from the date specified in the relevant Certificate of Commencement of Services for each piece of equipment, if applicable, or from the date specified in the first Certificate of Commencement of Services. Racks that are not filled with equipment shall be paid by the Customer based on the cost of reserving space for a standard rack in the Data Center, as specified in the Order.

4.9.      The layout of the equipment and technical requirements shall be specified in the Technical Specifications.

4.10.   If the provision of Services envisages the installation of the Customer's equipment in the territory (on the premises) of the Contractor, the list of such equipment shall be indicated in the Certificate of Delivery and Acceptance of Equipment (in the form given in the Standard Document Form Log) signed by authorized representatives of the Parties.

5.   THE COST OF SERVICES

5.1.      The cost of One-Time Services and Paid Services shall be set in the Order.

5.2.      Changes in the requirements for the quantity and quality of Services provided, criteria, and procedure for assessing Services provided shall be necessarily executed by changing existing Orders or developing new ones.

5.3.      The cost of Services shall be calculated in accordance with the Order and requests for Services received from the Customer within the procedure envisaged by the Rules of Interaction between the Parties in the Course of Providing Services.

5.4.      The cost of the actually rendered Paid Services, the scope of which may be unstable during the Reporting Period, shall be calculated by the Contractor based on the data of consumption of the Paid Services recorded by the Contractor's billing.

5.5.      The cost of Services rendered by the Contractor for an incomplete Reporting period shall be calculated by the Contractor in accordance with the Order in proportion to the time of provision of Services and the resources actually spent, and payment shall be made by the Customer in accordance with the terms and conditions of the Contract.

5.6.      In the case of a change in tariff rates for Services under the terms and conditions of this Contract, the payment previously made by the Customer for these Services will not be recalculated at the new Tariff Rates. In this case, the Services shall be considered paid and the Contractor shall provide them in accordance with the terms and conditions of this Contract.

6.   THE PROCEDURE FOR INTERACTION BETWEEN THE PARTIES

6.1.      The procedure for interaction between the Parties in the course of providing Services and the procedure and forms of exchange of information and documents between the Parties shall be determined by the Rules of Interaction between the Parties in the Course of Providing Services and the terms and conditions of this Regulation on the Provision of Services.

7.   SPECIAL CONDITIONS

7.1.      The Contractor shall be entitled to suspend the provision of Services with notification to the authorized persons of the Customer within the procedure envisaged by Clause 7.2. of the Regulation on the Provision of Services under the contacts specified in Clause 14.2 of the Contract in the following cases:

7.1.1.  The Customer's delay in payments for Services rendered for a period of more than 10 (ten) working days from the date of the payment deadline established by the Contract, or in the case of payment not received in full - until the moment of full payment;

7.1.2.  Upon detection of a malfunction, non-compliance of the Customer's equipment with the declared parameters, or in the event of force majeure preventing high-quality maintenance of the Customer's equipment until the relevant circumstances are eliminated;

7.1.3.  If the Customer's use of the Services may cause damage to the Contractor and/or cause failure of the Contractor's and third parties' technical and software tools;

7.1.4.  If the Contractor has reason to believe that the Customer may use the Contractor's Data Center and/or the Services provided for any illegal purposes, including, but not limited to, violation of intellectual property rights, exclusive rights, patent, copyright, related, or other legally protected rights of the Contractor and third parties;

7.1.5.  The customer operates the provided equipment in violation of the rules of technical operation or uses non-certified equipment;

7.1.6.  The presence of any illegal actions on the part of the Customer, including, but not limited to, receiving, copying, using, sending, publishing, transmitting, reproducing, or distributing any information, data, and details protected by the legislation of the Republic of Armenia in any way, as well as any actions, including use, copying, and distribution, in relation to the software and/or other protected intellectual property objects, materials, information, details, including those obtained through Services unless the Customer has received the prior written consent of the copyright holder for these actions, and which violate the copyright, exclusive or any other rights of the copyright holder;

7.1.7.  Dissemination by the Customer and/or publication of any information that contradicts the requirements of the existing legislation of Republic of Armenia, the rules for licensing certain types of activities, the standards of international law, and infringes the rights of third parties;

7.1.8.  Publication, copying, or distribution by the Customer of any information or software that contains computer virus codes or other components equivalent thereto;

7.1.9.  If the Contractor receives an appropriate legal instruction on the termination of the provision of Services from any state regulatory or other competent authority until the cancellation of the instruction; and

7.1.10.             If the Contractor receives an instruction from the responsible representative of the Customer to suspend the provision of Services. Services shall be suspended until the moment indicated in the instruction, or until it is canceled by the responsible representative of the Customer.

7.2.      In the case of occurrence of the events specified in Clauses 7.1.1, 7.1.3, 7.1.5, and 7.1.10 of this Regulation on the provision of Services, the Contractor shall notify the Customer in writing no later than 5 (five) working days before the suspension of Services, justifying the reasons for the suspension of Services.

In the case of the occurrence of the events specified in Clauses 7.1.2., 7.1.4, 7.1.6, and 7.1.7 of this Regulation on the Provision of Services, the Contractor, simultaneously with the suspension of the provision of Services to the Customer, shall notify the Customer in writing of the need to eliminate the relevant violations. The Customer shall eliminate these violations within 24 hours after receiving a written notification from the Contractor. The Contractor shall resume providing Services to the Customer only after the Customer has eliminated violations.

In the case of events specified in Clauses 7.1.8-7.1.9 of this Regulation on the Provision of Services, the Contractor shall notify the Customer in writing within 5 (five) working days from the date of suspension of the provision of Services, justifying the reasons for the suspension of the provision of Services and attaching documents confirming the said.

7.3.      The time of suspension of the provision of Services on the grounds specified in Clause 7.1 of the Regulation on the Provision of Services shall not be considered a break in the provision of Services and cannot be considered a violation by the Contractor of its obligations envisaged by the Contract and this Regulation on the Provision of Services, as well as Appendices thereof.

7.4.      The suspension of the provision of Services and/or disconnection of the Customer's software or hardware shall be performed until the Customer fulfills the Contractor's requirements to eliminate violations specified in Clause 7.1 of the Regulation on the Provision of Services. The suspension of the provision of Services shall not cancel the fulfillment by the Customer of all its obligations under the Contract and this Regulation on the Provision of Services, including the obligation to make monthly payments for Paid Services.

7.5.      The Customer shall compensate all documented expenses and expenses incurred by the Contractor as a result of the suspension and resumption of the provision of Services specified in Clause 7.1 of the Regulation on the Provision of Services.

7.6.      At the end of the Service period, the Customer's equipment shall be disconnected from the Contractor's network infrastructure and/or removed from the Data Center by the Parties in the following order:

·                the Contractor shall disconnect the Customer's equipment from the power supply and the Contractor's network infrastructure no later than two calendar days;

·                dismantling and removal of the Customer's equipment from the Contractor's Data Center shall be performed by the Customer independently within ten calendar days from the expiration date of the Contract/Order, or within another period agreed upon by the Parties, drawn up in the form of a Supplementary Agreement; and

·                at the request of the Customer or in the case of non-fulfillment or improper fulfillment by the Customer of obligations for the removal of equipment from the Data Center, dismantling of the rack and/or equipment of the Customer. The cost of the Contractor's relevant services shall be determined based on the cost of dismantling/de-installing the infrastructure of the rack space. The Customer shall sign a Supplementary Contract for these services and pay for such services of the Contractor within 5 (five) business days from the date of receipt by the Customer of the Contractor's invoice;

if the Customer has not paid the cost of the Contractor's Services for disconnecting from the power supply and dismantling the equipment, or after the expiration of the placement period, the Customer's equipment has not been accepted by the Customer and has not been removed by the Customer within the time agreed upon by the Parties, the Contractor shall, at its own expense, store this equipment on the terms of custody on its territory. In this case, the equipment shall be transferred to the Customer only after the Customer pays the Contractor's expenses for disconnecting, dismantling, warehousing, storage, and delivery-acceptance of equipment. In this case, the cost of remuneration for the storage of equipment shall be determined based on the cost of the relevant services of the Contractor. At the time of the return of the equipment, the parties shall sign a Certificate of Delivery and Acceptance of Equipment from storage in 2 (two) counterparts.

8.   RESPONSIBILITY OF THE PARTIES

8.1.      General Provisions

8.1.1.  The Parties shall be responsible for non-fulfillment or improper fulfillment of their obligations in accordance with the existing legislation of the Republic of Armenia, the Contract, this Regulation on the Provision of Services, and Appendices to this Regulation on the Provision of Services.

8.1.2.  Each of the Parties shall be solely responsible for compliance with the licensing legislation in relation to the hardware and software used by its representatives.

8.1.3.  The maximum amount of the Contractor's liability for improper provision of Services under this Regulation on the Provision of Services shall be set at the amount actually paid by the Customer for the provision of relevant Services under the relevant Order during the Reporting Period, within which this improper performance was allowed. The specific amount to be paid to the Customer in the case of violation of the terms of service by the Contractor shall be determined according to the compensation scheme, as specified in Clause 2.3 of the Service Level Agreement.

8.2.      Responsibility of the Customer

8.2.1.  The Customer shall be responsible to third parties in the case of any claims and lawsuits by such third parties who have concluded contracts with the Customer for the provision of services that are partially or completely provided by the Customer with the help of the Contractor's Services.

8.2.2.  The Customer shall be responsible for observing the rights of the Contractor and third parties to intellectual property, exclusive, patent rights, copyright, related, or other legally protected rights. If, due to the fault of the Customer, any claims are brought against the Contractor by third parties arising from the violation by the Customer of intellectual property, exclusive, patent rights, copyright, related, or other legally protected rights, the Customer shall assume these claims and reimburse the Contractor for all losses and expenses incurred by the Contractor in connection with the violation of such rights, and at its own expense and at its own risk, take immediate measures to resolve the claims.

8.2.3.  The Customer shall be responsible for keeping an up-to-date list of its representatives allowed to the Data Center and the Customer's equipment located thereon.

8.2.4.  The Customer shall be responsible for ensuring that the parameters of its hosted equipment comply with the operational requirements and standards adopted in the Contractor's Data Center. Any changes to the requirements and standards in the Contractor's Data Center shall be notified to the Customer in writing no later than 30 (thirty) calendar days before they have come into force.

8.2.5.  The Customer shall compensate the Contractor for losses caused by the properties of the transferred equipment, if the Contractor, when placing the Customer's equipment, was not informed in writing about these properties.

8.2.6.  Based on an additional written request, the Contractor shall provide representatives of the Customer, whose last name, first name, patronymic, position, and other details provided to the Contractor at its request are indicated by the Customer in the request, with access to ensure round-the-clock controlled physical access to the Data Center in accordance with the Rules of Interaction between the Parties in the Course of Providing Services. The Customer shall be responsible for the safety and proper use of passes for the Customer's representatives to enter the Data Center. The pass cannot be transferred to third parties. The Contractor shall not be responsible for losses incurred by the Customer as a result of loss of passes and disclosure of other information due to the fault of the Customer.

8.2.7.  The Customer shall be responsible for losses caused to the Contractor as a result of damage and/or loss of equipment of the Contractor and third parties who placed their equipment in the Data Center, which occurred as a result of actions or omissions of representatives of the Customer and/or a third party engaged by the Customer.

8.3.      Responsibility of the Contractor

8.3.1.  The Contractor shall not control the content of information stored, published, or distributed by the Customer using the Services provided and shall not bear any responsibility for the accuracy, quality, and content of such information.

8.3.2.  The Contractor shall not be responsible for the violation by the Customer of the rights of third parties, including, but not limited to, the violation by the Customer of intellectual property, exclusive, patent rights, copyright, related, or other legally protected rights, including for violations committed using the Services provided by the Contractor.

8.3.3.  The Contractor shall not be responsible for failures in telecommunication networks that are not under the Contractor's control under the Service Level Agreement.

8.3.4.  The Contractor shall not be responsible for the consequences of changes in the hosted hardware and software installed thereon that are not agreed upon with the Contractor and shall not guarantee the performance of the Customer's HSC in the case of such changes by the Customer.

8.3.5.  The Contractor shall be responsible to the Customer in the amount of documented damage caused to the Customer as a result of breakdown, loss, or damage to the Customer's equipment placed in operation under the terms and conditions of this Regulation on the Provision of Services, in accordance with Clause 8.4 of this Regulation on the Provision of Services, as well as the inability of the Customer's HSC equipment to operate due to the Contractor's fault as a result of:

·                Violations of power supply modes;

·                Violations of permissible parameters on the premises;

·                Damages caused by the Contractor's personnel or representatives of a third party engaged by the Contractor to provide Services under this Regulation on the Provision of Services as a result of negligent and/or intentional actions; and

·                Damages caused by other persons who are not representatives of the Customer and/or a third party engaged by the Customer allowed to the Data Center with access from the Contractor or intruded on the Data Center as a result of the Contractor's negligence and/or non-compliance with the Rules of Interaction between the Parties in the Course of Providing Services.

8.3.6.  The Contractor shall not be responsible for the operability of the Customer's equipment that has not been put into operation in accordance with Clauses 3.3.8. and 3.4.15. of this Regulation on the Provision of Services.

8.3.7.  The Contractor shall not be responsible for the loss or damage to the Customer's equipment in cases where the loss or damage occurred due to the properties of the Customer's equipment, which the Contractor, during the placement in the Data Center, was not warned in writing (against signature) by the Customer.

8.3.8.  The Contractor shall be responsible in accordance with Clause 8.4 of this Regulation on the Provision of Services for damage to the Customer's equipment, which occurred as a result of negligent and/or intentional actions of the Contractor's employees and/or third parties authorized by it, and as a result of violation by the Contractor of the technical specifications and rules of technical operation of the said equipment.

8.4.      Responsibility of the Parties in the Case of Loss and Damage of Equipment

8.4.1.  The Contractor shall be responsible for:

·                loss of the Customer's equipment in the amount of its AMD book value given in the Certificate of Delivery and Acceptance of Equipment, taking into account the depreciation (wear) rates recorded in the Certificate of Damage (Loss) of Equipment (the document form is given in the Standard Document Form Log);

·                damage to equipment, in the amount of the documented cost of repair of damaged equipment, including the damaged components of the equipment that are replaced during repair to the condition corresponding to the original. The cost of the components to be replaced shall be determined based on the book value of such components specified in the Certificate of Delivery and Acceptance of Equipment.

8.4.2.  In the case of loss or damage to the equipment, either Party shall immediately (within 24 hours of the occurrence of such an event) notify the other Party in writing.

8.4.3.  In the absence of a dispute between the Parties about the reasons for the loss of equipment, the Contractor shall, within 15 (fifteen) working days from the date of receipt of the request from the Customer, transfer to the Customer the AMD book value of the equipment, which shall be indicated in the Certificate of Delivery and Acceptance of Equipment, taking into account the depreciation (wear) rates fixed in the Certificate of Damage (Loss) of Equipment, to the Customer's account.

8.4.4.  In the absence of a dispute between the Parties about the causes of damage to the Customer's equipment and the Contractor's recognition of its responsibility for damage to the Customer's equipment, the amount of repair shall be determined through negotiations between the Contractor and the Customer, the result of which shall be drawn up in the form of a Certificate of Damage (Loss) of the Customer's Equipment, which records the fact of damage to the equipment and the time and causes of damage to the equipment, as well as the cost of its restoration agreed upon by the Parties. The Contractor shall, within five working days from the date of signing by both Parties of the Certificate of Damage (Loss) of the Customer's Equipment, transfer to the Customer the AMD cost of repair of equipment, as specified in this Certificate of Damage (Loss) of Equipment to the Customer's account. In the case of a dispute between the Parties about the cost of restoration repairs and the refusal of one of the Parties to sign a Certificate of Damage (Loss) of Equipment, the Parties shall resolve the dispute within the procedure envisaged by the terms of Clauses 8.4.5-8.4.7 of this Regulation on the Provision of Services.

8.4.5.  In the case of a dispute between the Parties about the causes of loss or damage to the equipment, as well as the cost of repair, the Customer shall be entitled to conduct a full technical examination of the technical condition of the damaged equipment. In this case, a technical examination shall be performed either by the manufacturer of this equipment or by another organization authorized to carry out these actions by the manufacturer of the damaged equipment. The same Certificate of Technical Examination of the technical condition of the damaged equipment shall establish the cost of its repair, if any, and the AMD book value given in the Certificate of Delivery and Acceptance of Equipment, taking into account the depreciation (wear) rates fixed in the Certificate of Damage (Loss) of Equipment.

8.4.6.  If the Contractor refuses to conduct a technical examination within 10 (ten) working days from the date of damage to the equipment, the Customer shall be entitled to conduct a technical examination unilaterally. In this case, the Contractor shall not interfere with the access of specialists carrying out a technical examination of the damaged equipment.

8.4.7.  If, according to the results of the technical examination, the Contractor is found guilty of loss or damage to the Customer's equipment, the Customer shall transfer one counterpart of the original of this Certificate to the Contractor within 5 (five) working days from the date of receipt of the Certificate of Technical Examination. If the Contractor agrees with the results of the technical examination, it shall transfer to the Customer within 5 (five) working days from the date of receipt of the original Certificate of Technical Examination the AMD value of:

·                repair of equipment, as specified in the Certificate of Technical Examination, if such repairs are possible, or

·                the AMD book value of the damaged equipment, as specified in the Certificate of Delivery and Acceptance of Equipment, taking into account the depreciation (wear) rates recorded in the Certificate of Damage (Loss) of Equipment, if it is not possible to carry out restoration repairs, to the Customer's account in accordance with the details specified in the Contract. In this case, the Contractor shall compensate the Customer for all documented costs of technical examination.

If the Contractor does not agree with the results of the technical examination, it shall notify the Customer in writing within five working days from the date of receipt of the Certificate of Technical Examination, giving the Customer the grounds to transfer this dispute to the court.

8.4.8.  In court proceedings, the Customer shall be entitled to demand from the Contractor not only the cost of damaged equipment but also compensation for documented costs of technical examination.

8.4.9.  The Customer shall be responsible for malfunction, loss, or damage to equipment located in the Contractor's Data Center and not owned by the Customer, caused by representatives of the Customer and/or a third party attracted by the Customer, allowed to the Data Center with access from the Contractor at the request of the Customer in accordance with the Rules of Interaction between the Parties in the Course of Providing Services.

8.4.10.             The Contractor shall be responsible for the loss or partial damage of the Customer's HSC equipment placed in the Data Center after the Customer's obligation to remove the equipment has occurred, only if there is an intent or gross negligence on its part.

8.4.11.             The Customer shall be responsible for damage or loss of equipment and technical means provided by the Contractor for use by the Customer, except in cases where the fault of the Contractor or a third party involved in the provision of Services is proved. In the case of a dispute between the Customer and the Contractor about the causes of loss, damage to equipment and technical means, as well as the cost of repair, the Parties shall be entitled to conduct a technical examination in accordance with Clauses 8.4.5-8.4.7 of this Regulation on the Provision of Services. The initiator of the examination shall be the Contractor. If the Customer is found guilty of damage or loss of equipment or technical means, the Customer shall compensate the Contractor for the documented costs of conducting a technical examination within 5 (five) calendar days from the moment the Contractor provides copies of documents confirming the costs incurred for the examination.

8.4.12.             If the Customer does not agree with the results of the technical examination, it shall notify the Contractor in writing within five working days from the date of receipt of the Certificate of Technical Examination, giving the Contractor the grounds to transfer this dispute to the court.

9.   LIST OF APPENDICES TO THE REGULATION ON THE PROVISION OF SERVICES

9.1.      The Regulation on the Provision of Services shall include the following appendices, which are an integral part thereof:

9.1.1.  Appendix. Service Level Agreement.

9.1.2.  Appendix. Rules of Interaction between the Parties in the Course of Providing Services

9.1.3.  Appendix. Standard Document Form Log.

APPENDIX

To the Regulation on the Provision of Services

Service Level Agreement

COLOCATION

1. Parameters of the services provided

1.1. Provision time and availability indicators of the services

1.2. Service parameters - Provision of rack space in the Module for a standard rack with supplied power

1.3. Service parameters - Providing unlimited Internet access at a guaranteed speed 

1.4. Service parameters - Fiber rental from the Data Center to the location specified by the Customer

1.5. Service parameters - Channel rental from the Data Center to the location, as specified by the Customer

1.6. Service parameters – Provision of space in trays for optical cable for temporary use

2. Elimination of incidents

2.1. Prioritization of incidents

2.2. Incident resolution

*Acceptance and registration of a request, classification, and prioritization. The customer is notified by an appropriate e-mail.

**The time for resolving the incident begins to count from the moment the Customer is notified of its registration and assignment of an identification number and until the moment of its resolution.

2.3. Imposition of penalties

3. Processing of user requests

3.1. Classification and prioritization of requests

3.2. Processing of atypical requests

*Acceptance and registration of a request, classification, and prioritization. The customer is notified by an appropriate e-mail.

**The time for resolving the request begins to count from the moment the Customer is notified of its registration and assignment of an identification number and until the moment of its resolution.

***During the Contractor's working hours: working days of the Republic of Armenia 9:30 am to 06:00 pm Yerevan time.

****The time to resolve a change request is reduced to the time of pricing of works and materials necessary for making changes, as well as familiarization of the Customer with the timing of the changes.

4. Performance of work

4.1. Performance of routine maintenance

4.2 Emergency/pre-emergency operations

5. Processing of standard request

5.1. Typical requests

*Acceptance and registration of a request, classification, and prioritization. The customer is notified by an appropriate e-mail.

**The time for resolving the request begins to count from the moment the Customer is notified of its registration and assignment of an identification number and until the moment of its resolution.

***During the Contractor's working hours: working days of the Republic of Armenia 9:30 am to 06:00 pm Yerevan time

APPENDIX

To the Regulation on the Provision of Services

THE RULES OF INTERACTION BETWEEN THE PARTIES IN THE COURSE OF PROVIDING TECHNOLOGICAL SERVICES

1. PURPOSE OF THE DOCUMENT

This Regulation defines the procedure for interaction between the responsible persons of the Contractor and the Customer in the Course of Providing Technological Services.

2. TERMS AND DEFINITIONS

Authorized Person means an authorized representative of the Customer, authorized in the Contractor's information systems, who shall be entitled to interact with the Contractor's representatives and contact the Contractor's technical support service.

Entrance Group means employees (administrators, security guards) who perform control functions for the implementation of access control at the Contractor's facilities.

Guest Access means an opportunity to temporarily visit the territory of the Contractor's Data Center with a limited validity period, no more than 30 calendar days from the date of registration.

Guest Pass means a special document (contactless proximity card) intended for temporary passage and stay on the territory of the Contractor's Data Center, with a limited validity period, and no more than 30 calendar days from the date of registration.

Identity Document means an identity document defined by the legislation of the Republic of Armenia (passport, identification (ID) card of the citizen).

Application means a registered appeal from an authorized person of the Customer to the technical support service of the Contractor within the framework of the services provided.

Incident means an event that is not part of the normal functioning of a technological service, which has led to or may lead to the termination of the provision of the service or a decrease in its quality.

Emergency Situation means an event that is not part of the normal functioning of the engineering infrastructure and network equipment, in which the parameters of the state of the engineering infrastructure and/or equipment exceed the permissible values.

Visitor means a person allowed to the Contractor's territory at the request of an authorized person.

Permanent Access means the possibility of regular visits to the Contractor's Data Center until January 31 of the year following the year of application submission, upon a once-completed application.

Permanent (Personal) Pass means a special document (contactless proximity card) intended for regular visits to the Contractor's technological sites, according to the specified route and valid until January 31, following the year of permanent access registration.

Equipment Accounting System means an information system for technical accounting and placement of production equipment at the Contractor's technological sites.

Request Registration System means an information system of the Contractor's technical support service designed to process Customer requests. The Contractor shall be entitled to use any software product to automate the management of the technical support service (ESMP, OTRS, Service Desk, or others).

Service Level Agreement means an appendix to the Regulation on the Provision of Services between the Contractor and the Customer, containing the rights and obligations of the Parties, as well as agreed parameters and quality metrics for the provision of Services.

Technological Service (Service) means the reservation or provision for temporary use of technological resources for the placement of telecommunications equipment, as well as other services envisaged by the Regulation on the Provision of Services.

3. AUTHORIZATION OF THE CUSTOMER'S REPRESENTATIVES

The Customer shall appoint its representatives to resolve and coordinate operational issues within 10 (ten) business days after signing the Contract.

The Customer shall form a list of representatives and send the same to the Contractor's Account Manager in the form according to Table No.1. The Contractor shall authorize the Customer's representatives in its information systems.

Table 1 – The form of the list of representatives of the Customer (specify the data of the representative)

In the case of changes in the contact details of authorized persons, the Customer shall notify the Contractor's Account Manager of the changes within 2 (two) business days.

In the case of a change in the composition of authorized persons, the Customer shall notify the Contractor's Account Manager of the changes within 1 (one) business day. 

4. INTERACTION BETWEEN THE CONTRACTOR AND THE CUSTOMER

The interaction of the Contractor and the authorized person of the Customer shall be ensured in one of the following ways:

- by calling the Contractor's technical support service: 

_________;

- by e-mail of the Contractor from the addresses of authorized persons of the Customer:

___________________

- through the Customer's Personal Account:

The identification of requests shall be performed by the technical support service.

5. IDENTIFICATION OF CUSTOMER REQUESTS

The Customer's requests shall be subject to execution only in the case of successful identification, which is carried out as follows:

- to the outgoing postal address of the authorized person of the Customer;

- by phone with the message of the full name of the authorized person of the Customer and the number of the Paid Service Contract; or

- through your Personal Account using the Username and Password.

In all cases, the technical support service operator can call back to the Customer's authorized number to identify the request.

6. PROCESSING OF CUSTOMER REQUESTS

Processing of Customer requests in the Contractor's technical support service includes the acceptance of the request, registration of the application in the Contractor's request registration system, assignment of a unique identification number (UIN), appointment of the Contractor, completion of work, closing of the application, confirmation by the Customer, and assessment of the execution of the application.

The time required to complete an application depends on the category and priority of the application. The categories of requests shall be listed in the Service Level Agreement.

6.1. Priority of the application

The priority of the application shall characterize the degree of criticality. The priority shall be determined by a specialist of the Contractor's technical support service based on the Customer's information.

The priorities of the application shall be given in the Service Level Agreement.

The priority can be increased at the initiative of the Customer.

6.2. Contacting the technical support service

An authorized person of the Customer shall contact the Contractor's technical support service. In addition to the information required for identification (Clause 5 of the Regulation), the application shall contain the following mandatory information:

- the content of the appeal (signs of a problem, additional information, etc.);

- contact phone number for operational communication (for urgent requests).

If there is not enough information in the request, the technical support specialist may request additional information.

The following shall be additionally specified in the request for access to the Data Center:

- full name of the persons and data of the identity document, for which access to the Data Center is required;

- make and license plate number of a vehicle;

- full name of the driver of the vehicle;

- date and time of access to the Data Center; and

- additional information: loading of heavy equipment is required, the need for equipment (trolleys, tools, etc.).

6.3. Registration of a request

Registration of a request shall include assigning a unique identification number (UIN), entering information into the database of the Contractor's request registration system, and notifying the Customer. The notification shall be sent to the authorized person by e-mail.

In the case of further requests from the Customer to the technical support of the Contractor, reference shall be made to the UIN of the application.

The response time to a request shall be defined in the Service Level Agreement (Appendix to the Regulation on the Provision of Services).

6.4. Execution and closing of the application

The application shall be closed in the Contractor's registration system after all necessary work has been completed. The authorized person of the Customer, who initiated the appeal, shall be notified by e-mail about the execution of the application.

The Customer can re-open the application if it does not agree with its decision or send a new application indicating the number of the previous one.

The Contractor shall document the actions for the execution of the application in the application registration system.

The time of execution and the categories of requests shall be defined in the Service Level Agreement.

The criteria for the execution of applications of various categories are given in Table 2:

Table 2 - Criteria for the execution of applications

6.5. Incidents

The incident can be identified by both the Customer and the Contractor.

6.5.1. When the incident is detected by the Contractor, the Contractor shall register it in the call registration system and inform the authorized person of the Customer.

If the incident is detected by the Customer, the Customer shall contact the Contractor's technical support service

If the Contractor has identified the need to involve the Customer in resolving the incident, the Contractor shall inform the authorized person of the Customer about joint actions.

6.5.2. The technical support of the Contractor shall register the following information:

- description of the incident;

- service downtime; and

- actions taken by the Contractor to resolve the incident.

After the incident is resolved, the Contractor shall provide the Customer with an incident report within no more than 5 (five) business days, which shall contain the following information:

- description of the incident;

- cause of the incident;

- service downtime; and

- actions taken by the Contractor to resolve the incident.

7. CUSTOMER'S NOTIFICATIONS

The Contractor shall notify the Customer about the status of the application execution; the notification procedure is shown in Table 3:

Table 3 - Notification procedure

8. DEALING WITH CUSTOMER'S CLAIMS

If there are claims about the quality of the service, the Customer may send a claim to the Contractor. Claims shall be sent to the Contractor's technical support.

If the decision on the Customer's claim requires a long time (for example, additional research, approvals, or permits are required), the Contractor shall notify the Customer about the timing of the decision and the actions taken.

If the Customer's claim is not substantiated, the Contractor shall send a notification to the Customer explaining the reasons, for which the claim was rejected.

9. CUSTOMER'S REPRESENTATIVES IN THE DATA CENTER

The Customer's representatives may stay in the Contractor's Data Center only after registration of permanent or guest access.

Access can be issued either in the form of a pass or with the use of biometric authentication technologies. When using biometric technologies and when collecting, processing, and storing personal biometric data, the Contractor shall be guided by the appendix

to the paid services contract "Contract on the Terms of Personal Data Processing," as well as comply with the principles and rules of personal data processing envisaged by the Law of the Republic of Armenia No.ՀՕ-49-Ն dated 05/18/2015 "On Personal Data." 

According to security requirements, the Customer may be denied permanent or guest access to the visitor and the Contractor shall not justify the reasons for the refusal.

9.1.     Permanent access

9.1.1. Permanent access to the Contractor's Data Center shall be executed based on an application from an authorized person of the Customer (according to the Example of Appendix No.1 to this Regulation). The application shall be made for one specific Data Center and shall contain mandatory information:

- the name of the Customer's company;

- the number of a service agreement;

- full name of the visitor;

- passport series and number;

- full name of the applicant; and

- a list of premises for access.

If the request indicates the need to issue a permanent pass, a photo of the visitor of the required quality shall be attached to the request.

The authorized person of the Customer shall send a request for access to the Contractor's Account Manager.

9.1.2. The Customer shall be responsible for keeping the list of persons with permanent access to the Contractor's Data Center up to date.

When changing the list of persons, the Customer shall update the list by replacing the entire list with a mandatory indication of the changes made. It is not allowed to maintain several lists at the same time, it is not allowed to issue several permanent passes at the same time.

The list of persons for permanent access shall be necessarily updated when the Customer's representative is dismissed.

In the case of loss of the pass, the Customer shall immediately inform the Contractor thereabout in order to block the lost pass.

The updated list for permanent access shall be sent to the Contractor's Account Manager by e-mail.

The Contractor shall ensure that access and permanent passes are blocked to the Customer's representatives excluded from the list within 3 (three) business days. The responsibility for the use of these passes during the specified period shall rest with the Customer

9.1.3. The customer shall update the information on the list of persons annually for the next calendar year within the period from December 1 to January 31. Updating the list shall be mandatory even if there are no changes. If the application for access has not been submitted before January 31, permanent access shall be blocked by the Contractor. The list submitted in December of the current year shall be valid from the date of submission until January 31 of the year following the upcoming calendar year.

9.1.4. The Customer shall ensure that the ordered personalized passes are received within 1 (one) month from the date of receipt of the notification of readiness. In the case of non-demand for personalized passes from the Customer's representatives, after 1 (one) month from the date of registration, the passes shall be withdrawn from the places of issue. In this case, the access shall be ensured using one-time guest passes. Re-registration and execution of personalized passes can be performed provided that the Data Center is visited more than 1 (one) time per month.

9.2. Guest access

9.2.1. Guest (temporary) access to the Contractor's Data Center shall be executed at least 4 hours before the time of the expected site visit. The authorized person of the Customer shall send the Contractor a request in a free form by e-mail or draw up an application according to the sample specified in Appendix No.2 to this Regulation. 

Guest access shall be granted for a period of no more than 30 calendar days from the date of registration of access. A pass shall be issued for the duration of stay at the site.

The permitted time of temporary stay shall be limited to the date of the visit to the Data Center, as specified in the application, and 12:00 pm on the day following the day of the visit to the Data Center.

9.3. The Presence of the Customer's Representatives at the Technological Site

9.3.1. Access to the Data Center shall be ensured through specially equipped entrance groups. Access through the unloading and loading gateways shall not be allowed.

In order to obtain a pass, the Customer's representative shall present an identity document to the entrance group. At the end of the stay, the pass shall be delivered to the entrance group.

The Customer's representatives, who have personalized permanent passes, shall present a personalized pass at the entrance group.

The transfer of any pass to another person, as well as the access of two or more persons using one pass, shall be strictly prohibited.

Persons arriving by motor vehicle (except for the driver specified in the request) shall leave the vehicle in front of the checkpoint barrier and head to the entrance group to present an identity document.

Persons departing by motor vehicle (except for the driver specified in the request) shall leave the vehicle in front of the checkpoint barrier and head to the entrance group.

9.3.2. Customer representatives shall be allowed into the Module only if accompanied by an engineer on duty. The engineer on duty shall not be required to stay with the Customer's representatives during the performance of the work.

It is allowed for a Customer representative to stay in the Module with a permanent or guest pass, without being accompanied by an engineer on duty. In such cases, the Customer's representatives shall inform the engineer on duty about all types of technological work on the Customer's equipment.

9.3.3. In order to perform work on the placement, installation, or dismantling, as well as maintenance of equipment, the Customer's specialists with an electrical safety group of at least the 2nd shall be allowed. The Customer shall independently monitor the availability of the necessary group from their representatives.

10.  THE PROCEDURE FOR BRINGING IN AND REMOVAL OF EQUIPMENT FROM THE DATA CENTER

10.1.  Brining-in equipment into the Data Center

10.1.1. The equipment is brought in after the registration of the application, registered in the system of registration of appeals. The Customer shall send an application either in free form in an e-mail or draw up an application according to the Sample provided in Appendix No.4 to this Regulation. The application shall contain the following mandatory information:

- the number of a service agreement;

- the name of the Customer's company; 

- the type of equipment (switch, server, etc.) and the quantity of the specified type;

- the serial number of the equipment, if known; if not known, the field shall remain empty; and

- manufacturer.

The application for bringing in shall be submitted by the Customer or the Customer's Account Manager at least 4 hours before the time of the expected bringing-in. In exceptional cases, prompt processing of the application shall be allowed upon arrival of the Customer's representative at the Data Center.

Early submission of applications for bringing in shall be necessary for the Contractor as the grounds for the bringing in and elimination of incidents related to the implementation of mandatory registration procedures, as well as for the prompt preparation of certificates of bringing in, including mass one (over 50 units at a time).

10.1.2. The engineer on duty shall register the brought-in equipment in the equipment accounting system, record the serial number, and assign an internal accounting number. The registration number shall be applied to the Customer's equipment with a barcode sticker, which cannot be removed while the equipment is in the Contractor's Data Center.

10.1.3. After registration in the equipment accounting system, the engineer on duty shall draw up a Certificate of Delivery and Acceptance of Equipment, which contains the following information: certificate number, type of equipment, manufacturer, model, serial number, registration number, place of installation of equipment, name of the Customer's company, full name of the Customer's representative, name of the Contractor's company, full name of the Contractor, the number of the Contract for the provision of paid services, and the date of generating the certificate. The form of the Certificate of Delivery and Acceptance of Equipment shall be presented in the Standard Document Form Log.

10.1.4. With the mass bringing-in of equipment (over 50 units), the deferred generation of the certificate shall be allowed. The certificate shall be provided to the Customer in electronic form within a day after bringing in. The Account Manager shall send the original certificate to the Customer's representative within 7 days in three counterparts; the Customer shall return 2 signed counterparts to the Contractor.

The certificates of delivery and acceptance shall include server cabinets (racks), empty and equipped data storage systems, and equipment that is separately mounted in server cabinets (servers, blade baskets, switches, routers, and KVM consoles).

The certificate shall not include hardware components, consumables, certificates, and software (for example, hard drives, memory, power supplies, cables, household monitors, keyboards, software licenses, SFP modules).

10.1.5. It is possible to bring in the Customer's equipment without execution of the certificate at the time of bringing in (with subsequent signing of the Certificate of Delivery and Acceptance of Equipment) if the Customer has prepared and handed over to the Contractor the original letter of refusal to sign the Certificate of Delivery and Acceptance of Equipment at the time of bringing in.

10.2. Removal of equipment from the Data Center

10.2.1. The equipment shall be removed after the execution of the application registered in the system of registration of appeals. The Customer shall send an application either in free form in an e-mail or draw up an application according to the Sample provided in Appendix No.5 to this Regulation. The application shall contain the following mandatory information:

- the number of a service agreement,

- the name of the Customer's company,

- the type of equipment (switch, server, etc.) and the quantity of the specified type,

- the serial number of the equipment, if known; if not known, the field shall remain empty,

-the manufacturer, and

- the registration number assigned at the time of bringing in, if known; if not known, the field shall remain empty.

The request for removal of equipment shall be submitted by the Customer or the Customer's Account Manager, at least 4 hours before the time of the expected removal.  Early submission of applications for removal shall be necessary for the Contractor as the grounds for the removal and elimination of incidents related to the implementation of mandatory registration procedures, as well as for the prompt preparation of certificates of removal, including mass one (over 50 units at a time).

10.2.2. When removing the equipment, the Customer's representative shall present a power of attorney in the form of Appendix No.3 to this Regulation, if it was not handed over to the Contractor earlier.

The Customer shall issue a power of attorney to the persons responsible for delivering and accepting equipment and removing it from the Data Center within 10 (ten) calendar days after signing the Contract and transfer the original or certified copies of the power of attorney to the Contractor for custody. The Customer shall ensure timely registration and availability of valid powers of attorney for their representatives.

In the case of a change in the authorized representative, the authorized person of the Customer shall send a request to the technical support of the Contractor indicating the full name of the new authorized person. It is necessary to prepare and hand over the power of attorney to the person specified in the request within 5 (five) business days after registration of the application.

In the case of revocation of the power of attorney, the authorized person of the Customer shall send a request to the technical support of the Contractor indicating the full name of the person whose power of attorney expires.

10.2.3. The grounds for the removal of equipment from the Data Center shall be an application for the removal of equipment, a power of attorney for removal, and a certificate of delivery and acceptance. The form of the Certificate of Delivery and Acceptance of Equipment shall be given in the Standard Document Form Log.

10.2.4.  The engineer on duty shall form a certificate in the equipment accounting system. The certificate shall contain the following information: certificate number, type of equipment, manufacturer, model, serial number, registration number, installation location, name of the Customer's company, full name of the Customer's representative, name of the Contractor's company, full name of the Contractor, number of the service agreement, and date of generation of the certificate.

10.2.5. It shall not be allowed to remove equipment from the Data Center before issuing certificates of delivery and acceptance with seals affixed (no seal is allowed if there is a power of attorney). When removing, the engineer on duty, and then the entrance group, shall reconcile the equipment being removed (serial and registration numbers) with the certificate.

10.2.6. It shall be possible to remove the Customer's equipment without registration of the delivery and acceptance certificate (with subsequent signing) in the case of:

- receipt of the original letter from the Customer with the refusal to sign the certificate of delivery and acceptance and the release of responsibility for quantitative accounting from the Contractor;

- receiving a message from the General Director of the Contractor ordering the removal of the equipment without signing the certificate of delivery and acceptance to the specified Customer.

10.2.7. In the case of a three-way relationship between the Contractor, the Customer, and a third party involved by the Customer in the removal and delivery of equipment, the certificate of delivery and acceptance of equipment shall be signed by the Contractor's Engineer on Duty and the Customer's third party involved in the removal and delivery of equipment.

After receiving the certificate of delivery and acceptance from a third party, the Customer shall sign the removal certificates in 3 counterparts and send a scanned copy by e-mail to the Contractor, as well as ensure the return of the signed originals of the certificates to the Contractor within 5 (five) working days from the moment of removal of the equipment.

The Customer shall be responsible for the safety and delivery of the equipment, as well as the actions of a third party.

10.3. Removal of Equipment from the Data Center at the End of the Contract Period

Upon expiration of the Contract, the Order thereto, or in the case of early termination of the Contract, the Customer shall independently remove the equipment from the Data Center within 5 (five) working days from the date of termination of the Contract or the Order thereto.

If the equipment is not removed by the Customer within the specified period, then such action will be regarded as an offer from the Customer addressed to the Contractor for concluding a storage agreement with the Contractor for the Customer's equipment, with a storage period of 10 (ten) working days, counting from the date of termination of the Contract or the Order thereto. Acceptance of such an offer will be equipment storage services invoiced to the Customer at the rate for monthly equipment placement.

If the equipment is not removed by the Customer after 15 (fifteen) working days from the date of termination of the Contract or the Order to the Contract, the Contractor shall be guided by the Civil Code of the Republic of Armenia.

11.  STANDARDS AND RULES OF CONDUCT ON THE TERRITORY OF THE TECHNOLOGICAL SITE, IN THE DATA CENTER

11.1.       The Customer's representatives shall:

- comply with generally accepted standards of behavior;

- comply with the rules of fire, sanitary, environmental, road, and technical safety;

- enter/exit only through specially designated service areas, entrances/exits;

- stay only on the rented premises, in a module containing the Customer's equipment, and public areas;

- stay in the Module only in overshoes or replacement shoes. When leaving the Module, the shoe covers shall be removed and placed in a special container and new shoe covers shall be put on when visiting the Module again;

- be only near its own equipment. It shall be forbidden to walk around the room and approach the equipment of other customers;

- unpack equipment beyond the Module;

- organize the removal of packaging materials and industrial waste from the Data Center and their disposal. The Customer can use garbage containers located on the territory of the Technological Site upon the agreement with the Contractor;

- park vehicles on the territory of the Technological Site only in places specially designated by the Contractor;

- take care of the Contractor's property; and

- when the Customer installs/dismantles the equipment, work shall be performed immediately after bringing in/removal of the equipment.

11.2.       Representatives of the Customer shall be prohibited from:

- littering;

- being on the territory of the Technological Site in a state of alcoholic or narcotic intoxication;

- entering the Module or the crossover room in outerwear;

- bringing drinks and food into the Module;

- smoking on all premises of the Data Center, except for specially designated places on the territory of the Technological Site;

- bringing in explosives, flammable, and combustible liquids and materials, weapons, ammunition, and chemical warfare substances to the Technological Site and Data Center;

- storing cardboard, paper, and other packaging materials in the Module and corridors of the Data Center;

- exposing and/or placing any items outside the premises provided to it or carrying out any activity outside the premises provided to it and/or the Module, in which the maintenance of the technological resource is performed; and

- taking photos and videos on the territory of the Data Center without the consent of the Contractor's management, with the exception of their own equipment located inside the server cabinets.

12.  THE CONTRACTOR'S WORK ON DATA CENTER MAINTENANCE

12.1. The Contractor shall perform the following types of Data Center maintenance work:

12.1.1.        Routine maintenance. This type of work includes scheduled preventive maintenance and modernization of the engineering infrastructure of the Data Center and network equipment and scheduled installation of software updates. The Contractor shall plan to perform routine maintenance in such a way as to eliminate interruptions in the provision of Services to the extent possible or reduce the availability indicators of Services.

12.1.2.        Emergency/pre-emergency work. These types of work shall be performed in the case of failures or pre-emergency situations in the operation of equipment, if emergency maintenance of the engineering infrastructure of the Data Center and network equipment is necessary, or in the case of emergency updates for equipment and/or software. During the period of emergency/pre-emergency work, it is possible to suspend the provision of Services or reduce the availability thereof.

12.2. The Contractor shall notify the Customer of the beginning and completion of the work in accordance with Section 7 of this Regulation.

12.3. In the case of occurrence or forecast of emergency/pre-emergency situations, the Contractor shall immediately notify the Customer about this and planned measures to eliminate the situation.  The Contractor shall inform the Customer about the progress of eliminating the consequences of the situation until the Service availability indicators are fully restored. The Contractor shall take the necessary actions to restore the required level of Service provision to the Customer. The Contractor provides the Customer with a report on the emergency situation and the actions taken to eliminate it and restore the service.

12.4. The Contractor shall ensure the level of Service provision during the work in accordance with Section 4 of the Service Level Agreement.

12.5. The work shall be recorded in the registration system of the Contractor's requests; the actual time of the work shall be recorded.

12.6. The Contractor shall be entitled to be in the designated area of the Customer to carry out work and perform operational tasks for the maintenance of the utility infrastructure of the Data Center.

12.7. The Contractor shall be entitled to draw up a certificate in the case of damage to the Contractor's property by the Customer's representatives.

13.  APPENDICES TO THE REGULATION

Appendix No.1 – Sample List for Permanent Access for 202_.

Appendix No.2 – Sample Application for Passage (Guest Access).

Appendix No.3 – Power of Attorney Form for the Bringing In/Removal of Equipment.

Appendix No.4 – Sample Application for Bringing In of Equipment.

Appendix No.5 – Sample Application for the Removal of Equipment.

The appendices to this Regulation shall be the integral parts thereof.

Appendix No.1

To the Rules of Interaction between the Parties in the Course of Providing Technological Services

SAMPLE

Permanent Access List for 202_

Please provide permanent access to the Data Center _________________ to the following persons:

* The note indicates the required access other than the maximum general list specified below (for example, only in Module 31H8).

I would like to ask you to grant the specified persons access (remove as appropriate) to:

o   Module – 31H7

o   Module – 31H8

o   Module – 31H9

The sample is approved.

Appendix No.2

To the Rules of Interaction between the Parties in the Course of Providing Technological Services

SAMPLE

Request for passage

(guest access)

Please allow me to provide temporary access to the Data Center ________________ to the following persons:

I would like to ask you to grant the specified persons access (remove as appropriate) to:

o   Module – 31H7

o   Module – 31H8

o   Module – 31H9

The sample is approved.

Appendix No.3

To the Rules of Interaction between the Parties in the Course of Providing Technological Services

ON THE CUSTOMER'S LETTERHEAD

Form

POWER OF ATTORNEY No.

________                                               _________ _____, 202___

Name of the Customer (MSRN___________), represented by ______________________________, acting on behalf of the Charter, hereby authorizes

(full name) (Passport _________________________)

to represent the interests of _____(name of the Customer) in CJSC «GNC-ALFA» within the framework  of contractual relations, arising from Services provided with and/or jointly with CJSC «GNC-ALFA» with the ability to enter/remove equipment belonging to ____(name of the Customer), with the right to sign certificates of delivery and acceptance and of damage (loss) of equipment.

The power of attorney is issued for a period of _________ without the right of transfer to other persons.

Signature of the authorized person _______________ I hereby certify.

Position

Name of the Customer_____________________ full name

The form has been approved.

Appendix No.4

To the Rules of Interaction between the Parties in the Course of Providing Technological Services

SAMPLE

Application for BRINGING IN Equipment

I would like to ask you to allow bringing in equipment and provide temporary access to the Data Center to the following persons:

I would like to ask you to grant the specified persons access (remove as appropriate) to:

o   Module – 31H7

o   Module – 31H8

o   Module – 31H9

EQUIPMENT BEING BROUGHT IN

The form has been approved.

Appendix No.5

To the Rules of Interaction between the Parties in the Course of Providing Technological Services

SAMPLE

Application for REMOVAL of equipment

I would like to ask you to allow the removal of equipment and provide temporary access to the Data Center to the following persons:

I would like to ask you to grant the specified persons access (remove as appropriate) to:

o   Module – 31H7

o   Module – 31H8

o   Module – 31H9

EQUIPMENT BEING REMOVED

The form has been approved.

APPENDIX

To the Regulation on the Provision of Services

STANDARD DOCUMENT FORM LOG

Content:

FORM 1: Certificate of Commencement of Services

FORM 2: Certificate of Delivery and Acceptance of Equipment

FORM 3: Certificate of Damage (Loss) of Equipment

FORM 4: Technical Specifications (sample)

FORM 1: Certificate of Commencement of Services

THE CERTIFICATE OF COMMENCEMENT OF SERVICES

Under Contract No._____________ dated __________ "__," 20__.

Abovyan                                                                                       ______________ "__," 20__.

________________________(the name of the Contractor's company), hereinafter referred to as the "Contractor," represented by ________________________(position and full name), acting on behalf of Power of Attorney No. __________ dated _____________ (Charter), as the party of the first part, and

________________________(name of the Customer's company), hereinafter referred to as the "Customer," represented by ________________________(position and full name), acting on behalf of Power of Attorney No. _________ dated _____________ (Charter), as the party of the second part, collectively referred to as the "Parties" and separately as the "Party,"

have drawn up this Certificate stating that:

1.          On ______________ "__," 20__, the Contractor under the Paid Service Contract No._________ dated ______________ "__," 20__ and Order No. __ dated ____________ "__," 20__ , provided the following One-Time Services to the Customer:

2. From ______________ "__," 20__, the Contractor under the Paid Service Contract No. _________ dated ______________ "__," 20__ and Order No. __ dated ______________ "__," 20__, started providing the following Services to the Customer:

3. The Service complies with the terms and conditions of the Contract.

4. The parties establish ______________ "__," 20__ as the start date of the provision of Services.

5. This Certificate is drawn up in two counterparts with equal legal force, one for each of the Parties.

Signatures of the Parties

FORM 2: Certificate of Delivery and Acceptance of Equipment

Abovyan                                                            ___________ "__," 20__.

________________________(the name of the Contractor's company), hereinafter referred to as the "Contractor," represented by ________________________(position and full name), acting on behalf of Power of Attorney No. __________ dated _____________ (Charter), as the party of the first part, and

________________________(name of the Customer's company), hereinafter referred to as the "Customer," represented by ________________________(position and full name), acting on behalf of Power of Attorney No. _________ dated _____________ (Charter), as the party of the second part, collectively referred to as the "Parties" and separately as the "Party," have drawn up this Certificate on the following:

1.           The representative of the Customer/Contractor (select as appropriate) has transferred and the representative of the Contractor/Customer (select as appropriate) has accepted equipment belonging to the Customer according to the specification below in order to place/terminate the placement (select as appropriate) in the Data Center at ________________________________ under Contract __________ dated _________ "__," 20__ for the duration of the latter.

2.           The transferred equipment has no signs of external damage.

3.           In the case of damage, destruction, or loss of the accepted equipment, the Parties shall be guided by the terms and conditions of Contract ______ dated ___________ "__," 20__.

4.           This Certificate is drawn up in two counterparts with equal legal force, one of which shall be handed over to the Customer and the other to the Contractor.

Signatures of the Parties

FORM 3: Certificate of Damage (Loss) of Equipment

* – the book (residual) value of the equipment at the time of transfer is indicated.

has been lost (has been damaged and is in a state of complete unsuitability for further use 

OR 

excluding the possibility of recovery).

2.              The Contractor shall reimburse the Customer for documented damage in the amount of the cost of repair of the equipment, which is _______________ (__________________________) AMD.

OR

                The Contractor shall reimburse the Customer for the amount of the AMD book value of the lost equipment, in the amount, as specified in the Certificate of Delivery and Acceptance of Equipment, which is _____________ (_______________) AMD.

3.             This Certificate is an integral part of the Contract.

4.             This Certificate is drawn up in two counterparts with equal legal force, one of which shall be handed over to the Customer and the other to the Contractor.

Signatures of the Parties

FORM 4: Technical Specifications (sample)

SAMPLE

Technical Specifications

To Order No. _____ dated _________ "__," 20__.

To Paid Service Contract No._____ dated _________ "__," 20__.

Terms and definitions of this document:

Contractor –___________.

Customer – _____________.

______________ – the Contractor's Data Center located at: __________.

PDU – Power Distribution Unit

ATS – Automatic Transfer Switch

DNS – Domain Name System

1.          Installation works

1.1.     The Contractor shall perform work on the preparation of the Customer's rack space.

1.1.1.  The Contractor shall perform the installation of raised floor tiles with a process hole, as well as the installation of brush inserts for each Customer's rack space.

1.1.2.  The Contractor shall prepare each cabinet provided by the Customer. The preparation shall include:

§     mounting the cabinet on a rack;

§     fixing the cabinet using unscrewing supports.

1.1.3.  The Contractor shall install the Rack PDU in each cabinet provided by the Customer.

1.1.4.  The Contractor shall perform the installation of Rack ATS in the cabinets provided by the Customer.

1.1.5.  The Contractor shall perform work on connecting the power supply in accordance with Clause 3 of these Technical Specifications:

§     cable line connection;

§     installation of automatic circuit breakers;

§     connecting the Rack PDU to the connectors;

§     connecting the Rack ATS to the Rack PDU; and

§     turning on the automatic circuit breakers.

2.          Placement

2.1.     The Contractor shall provide the Customer with a place in the Module according to Table 1 and the diagram in Fig. 1.

2.2.     The weight of each rack-mounted cabinet together with the equipment shall not exceed 900kg.

2.3.     The Customer's equipment shall not pose a threat of overturning cabinets. If possible, heavy equipment shall be located at the bottom of each cabinet. Installation shall begin with the lower units.

2.4.     The equipment shall be secured using a complete sled.

2.5.     The sled shall securely secure the equipment and prevent it from falling.

2.6.     There shall be no foreign objects (boxes, tools, unused equipment, etc.) in each cabinet of the Customer.

2.7.     The equipment installed by the Customer shall not interfere with the free opening and closing of the doors of each cabinet.

3.          Power supply

3.1.     The power supply of each Customer's stand shall be provided using an alternating current system with a voltage of 230V/400V ±10% and a frequency of 50Hz from two independent switchboards according to Table 2 and the diagrams in Fig. 2 (a,b).

3.2.     The power supply to each rack shall be supplied using two independent cable lines with parameters according to Table 2.

Table 2 Power supply parameters of the Customer's rack spaces

3.3.     The Contractor shall guarantee the availability of power supply on at least one cable line of each rack.

3.4.     The Contractor shall provide the Customer with equipment for distribution and backup of power supply according to Table 3.

Table 3 Rack PDU/ATS distribution in Customer racks

3.5.     The current load on each pair of connection sections provided by the Rack PDU in a separate cabinet shall not exceed 16A. The Bank 1 – Bank 1, Bank 2 – Bank 2, etc. sections of each Rack PDU shall be considered connection sections.

3.6.     The sum of the currents of the equipment connected to the Rack ATS shall not exceed 16A.

3.7.     Equipment with two power supplies shall be connected to two different power lines. Equipment with one power supply shall be connected via Rack ATS (no more than 8 units of equipment per Rack ATS).

3.8.     If the equipment is connected by the Contractor's provided cable, each unit of equipment shall be connected by a cable of the appropriate color:

§     Line A – orange;

§     Line B – green.

4.           Cooling

4.1.     The equipment installed in each cabinet shall be cooled according to the FWD/BWD scheme, i.e. cold air intake from the front and hot air discharge from the rear.

4.2.     The Customer shall install air plugs in the free units of each cabinet to prevent parasitic air exchange between the "cold" and "hot" aisles. The air plugs shall be provided to the Customer by the Contractor, while the Customer shall return unused plugs to the Contractor as the equipment is installed in the cabinet.

5.          SCS and the network

5.1.     The Contractor shall provide the Customer with access to the Internet using dedicated communication channels with parameters according to Table 4 and the diagram in Fig. 3.

Table 4 Parameters of the provided Internet channels

5.2.     Reservation shall be performed using the HSRP protocol.

5.3.     The Customer shall ensure the transparent passage of the HSRP package through its own network infrastructure.

5.4.     The Contractor shall provide the Customer with the following IP address ranges for rent:

§     Subnet:

§     Customer's IP addresses:

§     Default gateway:  

5.5.     DNS addresses used:

5.6.     The Customer shall provide the following information to the Contractor for inclusion in RIPE:

§     Company name;

§     Administrative contact (with NIC handle, if available);

§     Technical contact (with NIC handle, if available); and

§     The email address to specify as the abuse mailbox.

5.7.     In the case of changes to any of the above items, the Customer shall notify the Contractor of the said changes in a timely manner and provide new information for entry into RIPE.

5.8.     During operation, it shall be allowed for the Customer to perform work on laying SCS in cable trays, subject to compliance with the Contractor's standards (Appendix 2. Rules for Laying Cables in the Data Center).

Signatures of the Parties